For technical support or assistance with any Thames & Kosmos product, first try the common support issues and troubleshooting information shown below.

If the information on our website does not solve your problem, please contact us with a detailed email or call in normal office hours from 9 am to 5 pm, Monday to Friday, UK (GMT).

SUPPORT

To order replacement parts for our current science kits, please email us on support@thamesandkosmos.co.uk or call 01580713000 and ask for Technical Support. Our regular office hours are from 9 am to 5 pm, Monday to Friday, UK (GMT).

Additional items needed for each kit are listed on the individual product pages.

You can view our latest Games catalogue here. For our latest Science catalogue, please click here. Alternatively, contact us to request a hard copy.

Please contact us if you would like to find your local retailers.

Mainland: No Minimum Order Value. For orders over £250, carriage will be paid. Orders under £250 will be charged at £5 per case

To NI: MOV of £250. For orders over £500, carriage will be paid. Orders under £500 will be charged at £15 per case.

To ROI: MOV of €350. For orders over €500, carriage will be paid. Orders under this will be charged at €15 per case

To Channel Isles: MOV of £350. For orders over £800, carriage will be paid. Orders under this will be charged at £15 per case

Product details such as barcodes, weights, case dimensions and units per case can be found in the back pages of our games & science kits catalogues. If you can not find what you are looking for, please contact us.

If you require test result certificates please contact us.

Privacy Notice

Welcome to a Thames & Kosmos Website. Data protection and protecting your personal rights are of great importance to us. On this page we would like to inform you about what data we process and for what purposes. If you have any questions or suggestions about the privacy policy, please feel free to contact us.

Contents

Basic Information

What Data we collect on this website

Who is responsible for the provisioning of this website

External Provider for Web Design and Hosting Purposes

Data Minimization, Purpose and Storage Period Limitation

Children’s Privacy

EU GDPR and UK GDPR Additions

 

Basic Information

 

Personal information or data

Personal Data is all individual information that allows conclusions to be drawn about a natural person. This includes, for example, names, email addresses, telephone numbers, but also data such as IP addresses. In basic terms, “personal information” means information that can directly or indirectly identify you, such as your name, contact information, and in some cases, information about your behavior.

Processing of personal data
The processing of personal data includes all processes, such as the collection, storage, transmission, archiving or deletion of personal data.

GDPR

…stands for the European General Data Protection Regulation.

UK GDPR

…stands for the European General Data Protection Regulation within the United Kingdom.

Security on our Website
Our website is provided with a TLS certificate, which is used to encrypt data transfer processes. This happens, for example, if you send us a message via a form. As a precaution, we would like to point out that 100% security in electronic data processing is not possible and there is always a residual risk.

Server Log Files
On the other hand, our server automatically records all accesses and thus also IP addresses (log files); this serves to ward off attacks, analyze access numbers and ensure smooth operation.

 

What Data we collect on this website

You can use this website without providing personal data. We only process Server Log Files which are necessary for the provisioning of this website.

Server Log Files

Our web server automatically logs all access and thus also the IP addresses of visitors. This serves to defend against attacks, analyze access numbers and ensure smooth operation. The processing of server log files is justified based no our legitimate interests.

In addition to the IP address, the server log usually records other metadata about the session; you can find this data below.

  • Date and time of retrieval
  • Information about the browser type and version browser used
  • Information about the operating system used
  • Device (client)
  • Referrer URL (which page you used to land on our website)
  • Hyperlinks accessed

We only process this data for the purposes mentioned above. We delete server log files after six months at the latest.

 

Who is responsible for the provisioning of this website

 

Thames & Kosmos UK LP
20 Stone Street, Cranbrook
Kent, TN17 3HE
United Kingdom

Home


Contact: privacy@thamesandkosmos.co.uk

External Provider for Web Design and Hosting Purposes

We have commissioned a service provider for the Masters of Crime web design and external hosting purposes.

Noctis Verlag GmbH
Hugo-Junkers-Straße 16
37083 Göttingen
Germany

We commissioned the service provider based on our legitimate interests.

Mailing Lists

Before you are added to our mailing list you will be provided with a clear opt-in choice. We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly on sales@thamesandkosmos.co.uk.

The MailChimp privacy policy can be found here – https://mailchimp.com/legal/privacy/.

 

Data Minimization, Purpose and Storage Period Limitation

Thames & Kosmos limits the collection of Personal Data to information that is relevant for the purposes of processing. We do not process such Personal Data in a way incompatible with the purposes for which it has been collected or subsequently authorized by the Data Subject.

Thames & Kosmos takes reasonable steps to ensure that such Personal Data is reliable for its intended use, accurate, complete, and current. We take reasonable and appropriate measures to comply with the requirement to retain Personal Data in identifiable form only for as long as it serves a purpose of processing, which includes our obligations to comply with professional standards, our business purposes and unless a longer retention period is permitted by law.

 

Children’s Privacy

Our Website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

 

EU GDPR and UK GDPR Additions

 

Legal Basis for Processing Personal Data

The legal bases for the processing of personal data are exceptional circumstances that allow the processing of personal data based on the European Data Protection laws.

Data Subjects Consent

Consent is one of these legal bases and requires that the person giving consent gives it in an informed manner and on a voluntary basis. Consent given can generally be revoked at any time without giving reasons.

Data Processing for contractual purposes

The European Data Protection laws allow the processing of personal data to initiate or implement contracts, as long as this is necessary for the specific purpose.

Legal Obligations

Like other companies, we do also have obligations, like for an example the keeping of retention periods. If we have legal obligation stated by law, the data processing is allowed within this scope.

Legitimate Interests
The processing of personal data based on a balancing of interests allows processing of personal data after careful weighing of financial or legal interests against the legitimate interests of the data subject. The processing based on legitimate interests always covers the data subjects right to object.

 

Data Subjects Rights

Every natural person is entitled to certain rights, which are defined in the EU as well in the UK GDPR. In principle, you have the following rights, which you can demand from us.

Right to revoke your consent
You can revoke your consent to us at any time without giving reasons with effect for the future.

Right to information and access to PII data
You have the right at any time to request information about the data you process and the purposes of the processing.

Right to rectification of PII data
If you discover that we are processing incorrect or incomplete data about you, you have the right to rectification.

Right to deletion of PII data
You have the right at any time to request the deletion of your personal data that we process about you. If complete deletion is not possible, for example because we have to fulfill legal retention obligations or we can assert legitimate interests for other reasons, we will restrict your data until these reasons no longer apply.

Right to restriction of processing of PII data
You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address given in the legal notice. If you have restricted the processing of your personal data, this data – apart from its storage – may only be used with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest.

Right to data portability of PII Data
You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the data to be transferred directly to another person responsible, this will only be done if it is technically feasible.

Right to object to certain processing operations and direct advertising
If the data processing is carried out on the basis of legitimate interests, you have the right at any time, for reasons arising from your particular situation, to object to the processing of your personal data; This also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims.

If your personal data is processed for the purpose of direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; This also applies to profiling insofar as it is connected to such direct advertising. If you object, your personal data will no longer be used for direct advertising purposes.

Right to lodge a complaint
In the event of violations of the EU and UK General Data Protections Regulations, those affected have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy, or our Cookie Policy, via email at privacy@thamesandkosmos.co.uk.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the website and update the notice’s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.


Legal Notice

Legal Entity who provides this website

 

Thames & Kosmos UK LP
20 Stone Street, Cranbrook
Kent, TN17 3HE
United Kingdom

Home

Email: privacy@thamesandkosmos.co.uk

 

Terms of Use

Welcome to our website. By accessing or using the Website, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Website.

1. Use of Website

  • The content provided on the Website is for informational purposes only. You may browse, view, and access the content on the Website.
  • You may not use the Website in any unlawful, harmful, or disruptive manner.

2. Intellectual Property

  • All content on the Website, including but not limited to text, graphics, logos, images, and videos, is the property of Thames and Kosmos UK LP or its licensors and is protected by copyright laws.
  • You may not reproduce, distribute, modify, display, or otherwise use any content from the Website without the prior written consent of the owner.

3. No Warranties

The content on the Website is provided “as is” and we make no warranties, express or implied, regarding the accuracy, completeness, or reliability of the content.

4. Limitation of Liability

In no event shall we be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising out of or in connection with the use of the Website.

 

5. Changes to Terms

We reserve the right to modify or revise these Terms of Use at any time without prior notice. By continuing to use the Website after such changes are made, you agree to be bound by the revised Terms.

7. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us at privacy@thamesandkosmos.co.uk

 

FAQs

If you would like to purchase our products locally,  please contact us to find out where your local retailer is.

If you are buying for a shop / website you are eligible.  If you wish to register you can click here, your account will require admin approval before you can purchase.

You can buy our products from several department stores, toy shops and museums. Please contact us to find your local retailer.

Yes – please see the replacement parts section.