For technical support or assistance with any Thames & Kosmos product, first try the common support issues and troubleshooting information shown below.

If the information on our website does not solve your problem, please Contact Us with a detailed email or call in normal office hours from 9 am to 5 pm, Monday to Friday, UK (GMT).

To order replacement parts for our current science kits, please Contact Us and ask for Technical Support. Our regular office hours are from 9 am to 5 pm, Monday to Friday, UK (GMT).
Additional items needed for each kit are listed on the individual product pages.
You can view our Online Brochure or Contact Us to request a hard copy.
Please Contact Us if you would like to find your local retailers.
Mainland: No Minimum Order Value. For orders over £250, carriage will be paid. Orders under £250 will be charged at £5 per case

To NI: MOV of £350. For orders over £800, carriage will be paid. Orders under £800 will be charged at £15 per case.

To ROI: MOV of €350. For orders over €800, carriage will be paid. Orders under this will be charged at €15 per case

To Channel Isles: MOV of £350. For orders over £800, carriage will be paid. Orders under this will be charged at £15 per case

Why can only dealers and retailers register?
This is a wholesale site, if you would like to purchase our products please contact us to find out where your local retailer is.

Am I eligible to register to buy your products?
If you are buying for a shop / website you are eligible. This site is for wholesale buyers only. If you wish to register you can Click Here, your account will require admin approval before you can purchase.

Where can I buy your products?
You can buy our products from several department stores, toy shops and museums. Please Contact Us to find your local retailer.

Can I purchase replacement parts?
Yes – please see the replacement parts section.

I run a home school / after school club, can I buy from you?
Yes – please Contact Us for more information.

To download high resolution images please view our online Product Image Library, Editorial Images or Contact Us.
Product details such as barcodes, weights, case dimensions and units per case are available by Clicking Here.
If you require test result certificates please Contact Us.
Thermometers are found in some Thames & Kosmos science kits. None of our thermometers contain mercury, a poisonous chemical. Our thermometers contain alcohol and a red dye. If a thermometer should break, an adult should clean up and dispose of the pieces and wash any effected areas with soapy water.

Small dye tablets are included in a number of our science kits. These dye tablets are non-toxic. They consist only of lactose and food-grade food coloring. They are similar to Easter egg dye tablets. The tablets should not be swallowed, but if they are inadvertently swallowed, this should not cause any health effects. If the swallower has a lactose allergy, you will want to consult their doctor.

The plaster powder found in a number of our kits is Calcium Sulfate (Gypsum.)

The modeling clay included in our science kits is non-toxic.

Always refer to the safety information, warnings, and first aid advice supplied in the manual that comes with each kit.

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